mercedes hybrid cars for sale

Clear & prompt communication, fast on responses on purchase day and even after the purchase for any of my questions. But it has been a month now, whenever we asked, they just said they ordered and should get in a few days. For personal reasons we had to return a leased car early that we really loved. Turned out registration was expired. Great customer service! Great experience. I purchased my GLC300 (2022) from MB of Stevens Creek recently. I thought I was going to go into a guardrail. Even signing the paperwork was pleasant and so fast. This is the kind of attitude that keeps customers coming back to them. Always!! He is very good and throw a good deal on Mother's day. Asked to speak with the GM and the Director of sales kept telling me he was the GM. Found the 2014 ROSSO CPO CLS550 from cars website and reached out to the dealership-MB of Stevens Creek. Directions Recently my car got some little problems, just communicating by call, everything has been completed in one day, I really appreciate his nice and highly efficient job. She spent 15 mins trying to find the car in the lot and finally gave up. Amount of credit limit was much, much lower than that i actually got. Thanks again for another great experience. Unbelievable, for a 300 dollar service, for Mercedes not to take care of it is beyond me. We have been a Mercedes Benz customer since the past 6 years. Also, David was an amazing sales agent. Needless to say that I was not happy with their response. We also respect and believe Howard Cramer, shop foreman and Tony Spencer, sales are the best! Great job! Acurate. Edinburg, TX A really disappointing experience. Simple, easy, quick. Honestly just take the extra half hour to drive somewhere else. When I got there I complain to the sales manager.. And he was able to get him on the phone immediately after about another 10 minute wait Omar showed up and I presented my proposal there was a lot of talking back and forth between him and his manager and after about an hours delay they told me the car is for sale as is.. Car salesman excellent, helpful and successful. Suddenly, Gary doesnt pick calls anymore nor replies to texts. Great customer service. The only good thing about this entire process was Steve Kirksey who sold us the car. We reached for a test drive at around 6:30pm and ended up leasing the car by 9:30pm. First, Grace and the finance manager assured me that they took care of all the paperwork and filed an application for new licence plates for my car (i had just moved to the US and did not have licence plates), so I took off thinking I'll get the plates in the mail in a couple months. I bought my cars and always bring them to this place for service as well. I was told that this was actually a pre-existing condition they had been aware of, but had concealed to me. no one even replied to the complaint. Staffs are friendly and accommodative. Joey and Nur were also very knowledgable and professional. Sales person Mushtaba was very welcoming and patient to show us many cars. They fixed an electrical tail light problem others could not fix. We have had a great experience shopping at Mercedes Benz of Stevens Creek. She expedited the work and it was completed in a very timely fashion. I wrote the CEO with a stack of my repairs and the letter was returned not even opened or forwarded. WebAustra Motors 15626 Hawthorne Boulevard, Lawndale, CA 2014 Mercedes-Benz E400 Hybrid Exterior Color: Steel Grey Metallic Interior Color: Silk Beige/Espresso Brown Engine: 3.5L V6 These people sell defective cars and do not care about people's safety!! just stopped with no reason. Service, warranty work and Windshield replacement. It's actually not true. Decided to tint all of my V windows on my 2021 AMG A35.. price was comparative to local tint shops. Harlingen, TX Even called to ensure I was on my way as there were a few people waiting for loaner calls before I arrived. Best in any country I bought a car. I started asking him what was the reason for that to which he kept going in circles about sub prime lenders and some other stuff I had no interest in hearing. I am a single, female parent and every time I make a service appointment and ask for a loaner car (as I have a toddler), I am told I have to book three to four weeks out. Dropping off the loaner and picking up my car took only about 5 minutes. They have a HUGE inventory selections than most dealers. Such data may not be reproduced or distributed in whole or in part by any printed, electronic or other means without explicit written permission from AutoNation, Inc. All information is gathered from sources that are believed to be reliable, but no assurance can be given that this information is complete and neither AutoNation, Inc. nor its suppliers assume any responsibility for errors or omissions or warrant the accuracy of this information. I had the best experience EVER buying a car at Stevens Creek Mercedes with Asad Hanif. Talked to a young nice gentleman which was very helpful and then he passed us to Solmaz, a very nice lady who tried to find what we were looking for. Even their refreshment offerings are substandard. 2) Do you have the bumper/tow hook cover that is The water had seeped through the panels and damaged the internal parts of the car. The salesperson, Nikhil is simply a liar, who appears to only be interested in selling with no regard for the client, or his word. She goes beyond and above to make sure her clients have a pleasant experience from the moment the car is dropped off until it is ready to be picked up. The 2019 Mercedes-Benz GLC-Class brings traditional luxury values as well as modern technology to the premium-compact-crossover-SUV world. our, By clicking "Get Alerts" you agree to I emailed Susan Friday, 5/1 evening and told her my follow-up concerns. He always goes the extra mile to make sure the service is complete and we are happy. Great dealer ship fixed prices don't over charge like other dealers. Susan at services is awesome. Service recommendation and explanation was great! Mr. & Mrs. Diana was a pleasure to work with and answered any and all of our questions! She provided above and beyond communication and services. Overall the service was okay. 2. I called upfront and scheduled an appointment to test drive a car. Thank you! 10/10. quickly. The entire leadership & staff team has been professional and kind with all my needs. highly recommend! Upon arriving at Stevens Creek Mercedes Benz, our service advisor Nathan was very helpful in informing me about a recall for the vehicle. Troy was outstanding regarding the status of my repair and stating the facts. Manager whole ?closed? Overall I am extremely satisfied with the purchase and the buying process. efficient intake and information. Staff informed that the loaners are being washed/cleaned, hence the wait. It was just a perfect experience. However it would have been helpful to have an update on the new process's for pick up at the service department. Would do business again with them. Car washed and ready to go. The team is super helpful and they settle for nothing less than the best for their customers. Very good buying experienceRyan work with megood dealer. And staff were very kind. The paperwork was done pretty quick and we got to take the vehicle of my choice home. I highly recommend them--I'll definitely be coming back. Thank you Bill! Tim H. Good job, upfront about cost, friendly staff, I was scheduled 10/12/20 @ 2pm with James Duffer to check for possible defect of sunroof frame of my C240 2003 vehicle. He took us on a test drive for 2014 ML350, explained us all the various packages, models, etc. They are an excellent company and I've always been extremely happy with their Service and my Service Rep. Danny Ho. I am very happy with my experience there. I had a great experience at Mercedes Benz of Stevens Creek. Manuel, the salesman who assisted me was helpful and friendly. Only issue was when I came back to pick up my car, I noticed a black scratch mark on one of my doors. I then went to the dealer again and just realised the representative no longer worked here. Jake Tran provided service above and beyond. Steven came to pick us up from Car Max and brought us back to the Mercedes dealership, to come complete our purchase. The only downside for me is that my wife got the new car as Thanksgiving gift, now I have to think what to get her for Christmas. Good experience. Very expensive service without commensurate quality of service. There is a missing part in the trunk when we purchase it. TL;DR I brought my car here for a simple battery change service and ended up with a totaled car. He?s always helpful and efficient. A great experience all around by a team that gained my trust. Good Salesperson, he spent time to explain everything in order to complete the sale on the same day. This is the WORST dealer I have ever been to. It was pretty late upon the completion of the transaction, but Mr. Shen still gave us a comprehensive go through of the new car. I kinda didn't believe it, thought it was a bait-and -switch attempt. He always has great knowledge and advice!! WebGet real-time updates when the price is lowered or when there are new matches for this search. (19 mi). Everyone was extremely helpful and professional. They said they did an 100 point inspection but the tire indicator was on when I left for under inflated tires. Like as i said. Abundant loaner cars available, but make sure to call in to schedule your appointment for service to get a loaner car assigned to you. I got the car next day. Pleasant and very through making sure any in perfections were identified, scratches, tire wear, and etc. She got back to me today and againher tone and lack of professionalism is beyond me. Highly recommend this service department. Fast, efficient, and courteous. Contact Eddie Peregrino, he is friendly,hassle free, and ensures that you are completely satisfied with your purchase. Everyone in the dealership was friendly and provided the best customer service from the minute I walked in to the minute I walked out. Giselle is my service agent and she is great. I highly recommended this dealership. Didnt know why the car was an additional 5 thousand dollars. I do think its great that they've structured the maintenance around one contact person who takes responsibility for the entirety of the client's experience. Complete the work as promised. Asad did a fantastic job for my purchase of EQS 450 SUV. Excellent service! Very important to me and a great perk from this dealership. The vehicle was as described. I highly recommend you make MB of Stevens Creek your dealership/service center. This was the worst car experience ever and its not over-I saw a car online that I liked and price was good- I went to them with a pre-approval from capital one and it took a week for them to send me the papers- long story short- I had to handle the financing myself- the deal took a month. I dropped the vehicle off Thursday, 4/30 at 2pm, and picked up the vehicle Friday, 5/1 at 4pm. The last person's trash filled the center console and the backseats had sticky stuff all over them, footprints all over the backs of the seats. He was super patient and very willing to give numbers in writing, which many dealerships won't do to avoid competition. I will definitely recommend him and the dealership to my friends and family. Now its been 10 weeks. And the new sales expert is not as open as Phil. I arrived 10 mins before the appointment time, but I had to wait in the car for 50 mins because the adviser that I was supposed to work with wasn't there. Immediately contacted by an online representative. MB Service Dept know exactly what they are doing even there is many cars/customers arrive at same time! We were very impressed with the whole process and now under and why so many people buy these cars, they are expensive but you are driving a much higher level of car. Nice people, nice dealership, quality experience. I?m seriously thinking about selling and buying a Ford van in Santa Cruz where I live. He is very busy and with that he never lacks providing quality of service to you. Very happy to be their customer. Please enter a five-digit zip code to find cars for sale near you. He schedule me in right away and educated me about a non risk alignment and should an alignment be necessary the cost. There was a lot of residue on the console which I assumed was from the Complimentary vehicle sanitization with every service. He stays in touch and walks me through the process. Eventually in the finance room, the finance manager too was patient in explaining all the details and continued to work with us only on what we needed. Ask for Asad, he is the best! In and out in 2 hours for a new car! All are involved. Overall my buying experience was amazing and one to remember. So I had to wait for their accounting staff to arrive at the office and sort it out. I was referred by a friend to Goran Muftic to find my first Mercedes Benz car. Nate was right on the ball and answered all of my questions. No problems at all with the experience. Very happy with the service received from advisor Tran ! The dealership is first class and the sales force are helpful and low pressure. Meanwhile, he is not pushing. Didnt expect any less. I KNOW I can find another dealership where they will be willing to take better care of us. Bought a brand new GLE 350. And that is my experience with Mercedes SanJose. Amir Virani was super helpful and knowledgeable. I came here to buy a car a few week ago, the customer service was great. The service advisor Jake was awesome. The service at all levels are outstanding! The employees seem happy to be there and its reflected on how they treat their customers. Grey Mercedes-Benz S Class AMG. I highly suspect the replecement of the orignal wheel was not done properly, or it has not been replaced at all! Auto promptly serviced. Professional and courteous as always. The tech advisor, worked quickly. I am currently waiting for this 2nd rescheduled appointment, and honestly, I'm not confident that it won't be "cancelled" again. This was a cash sale that took four hours. Very Courteous, Extremely friendly, Good knowledge about the product, Told all the conditions and problems upfront. A few years ago when they put in a new battery I now discovered that they omitted the vent tube so the gases of the battery can go outside the hood. Arrived to find car being detailed, not ready to be test driven. Her and I are both living on borrowed time as a result of pre-existing health conditions and I really wanted to allow her an opportunity at some of the more ideal experiences in life, but instead she's being forced to watch helplessly as these people at Mercedes Benz of Steven's Creek methodcally and without conscience, drain my pockets and my insurance policy for everything damn thing they can. My understanding is you make an appointment and on that day your car gets serviced. This business lost my trust and lost a loyal customer! I clearly stated that I wanted a loaner when I made the appointment. Cannot recommend Ellen enough to anyone whos considering a Mercedes car. Would you like us to send you price alerts? I'm not sure I would've ever thought to order a car with red interior and a matching soft top but this car is simply beautiful. The quality of the service is outstanding as well!!! From the moment I contacted this dealership with my interest in a GLC300, David N. moved into positive action working to find a car that fit my needs. Thank you! One of the reasons I go to that dealership. He kept me informed through out the day about the progress and expected time my car would be ready. Charles Fish in Stevens Creek Service Department is the most dedicated professional I've ever had the pleasure of working with. My Mercedes needed new tires and an oil change.unfortunately I went elsewhere for the services. People are super friendly and they understand what I need and they try to keep customers, satisfied. I was looking to buy Mercedes GLC and had some quotes from other dealers. I thought I went to a Suzuki, its so disappointing to get this kind of service at Mercedes Benz simply because Im no longer their client. After she continued to be rude and cut me off while talking I asked if I could just have someone else give me a call and deal with someone else moving forward. Options, model availability and actual dealer price may vary. We are buying from another cars dealership. I used Kelley Blue Book instant cash to sell my car. just a small thing that made an impression and saved me time in having to go to the store to get a battery. Please contact the store by email or phone for details and availability of special offers. I dropped off the car at 8:30am and it was ready by 11am. That date came and the service department cancelled on the day. When I picked up my vehicle it was shiny and cleaned inside and out! Awesome sales executive who made the decision to buy GLE easier for us, Jughbir supported us all through the process and even afterwards the sale he offered us all kind of help like buying car accessories at discounted price really appreciated all his dedication for positive customer experience. John Stansbury was very helpful & accommodating as usual. Web2019 Mercedes-Benz GLC-Class GLC 350e 4MATIC Hybrid 4dr SUV $26,966 great price $4,031 Below Market 82,444 miles No accidents, 1 Owner, Personal use 4cyl Automatic My service manager was a complete profession in all aspects of her job and created a pleasant experience for all the service i needed at this time. Outstanding service. Thank you to Mercedes Benz and especially sales person Tony to give us grate services and what ever we need I?d ,beside that he didn?t put any pressure on us. When he saw me annoyed, he right away found another advisor and asked her to process my payment. Nate was great, he was very help and didn't push to sell. Great customer service and I highly recommend this place if youre looking for a new or certified preowned vehicle. However the plus is the customer service & of course a curtesy vehicle is provided. But yesterday I was really frustrated with the service. I'm always a little confused about which service line to enter and whether I should stay in my car or go in to find someone. Thank you for a great experience. We had problems with our Sprinter RV and John Stansberry was exceptional to work with. Excellent communication skills and very courteous. New Mercedes-AMG S63 revealed; First ever hybrid AMG S-Class; 802hp and 1,430Nm of torque; 0-60mph in 3.3 seconds; AMG-specific interior options; Pricing to be We were given sufficient time to make a wise decision and got a great offer from the dealership. We felt very happy with our purchase of a ML350 and glad we met Glenn. I checked, and axel parts are covered in their limited warranty. Research, compare, and save listings, or contact sellers directly from 317 Mercedes-Benz hybrids nationwide. Overall, easy transaction! He's friendly and open to communicate. I'm sorry to say this, although not really, but the lack of customer service stinks the entire place, from service to sales. He did not give me the copy of the contract that I asked several times and I only got 4 days later in mail after 5 follow ups. Autonation's internet quote beat all the other dealer quotes some of whom I had visited in person. Join millions of people using Oodle to find unique used cars for sale, certified pre-owned car listings, and No pressure. I came here to test drive a 2020 GLE350 4MATIC. We just bought our first Benz. Thanks Charlie. And that is my 4 star based on that. MB provided a rental car and they also honored the 10% coupon for the services. Everyone was kind and friendly. Terrible. Listed 29 days ago, 2013 Mercedes-Benz S-Class S 400 Hy - 62,203 mi, Bristol, CT I was disappointed and upset; especially after paying $950 for the B service!!! My experience at Mercedes Benz of Steven Creek went from satisfied to beyond expectations Thank you Danny! Staff at Stevens Creek Mercedes Benz were very professional. The parent has never responded to any written question! I feel like she just gave me the keys and rushed to get off. Communications by phone, in person and via email during and after purchase. Omar was my salesman He comes across very friendly and helpful.. The report showed that the front axel needed immediate attention. Please go somewhere else. Highly recommend this dealer! So what shouldve been a 1hr transaction the most took almost 4hrs and my credit was ran by numerous financial institutions without my knowledge/consent. Would you like to view the latest search results ? Very thorough, friendly, and professional. The part came in the day after I dropped off my car. Highly recommend Bill Infald as a Sales Consultant. With the trust of the salesperson and the brand of Mercedes Benz, we believed this and purchased the package. We live in Michigan & bought the car from California because there was nothing like it available here in Michigan. Really like their sales expert Phil. I felt so comfortable with his help then I bought the new GLC 300. my daughter also really like this car and she want to go some where with this car. Dealership very nice maintained. Ellen and Tony have taking time answering my questions and have followed up with me weeks later to see how things are going. Service Department Review ONLY. Because there were two service items unnecessary. Excellent service for the service call. She was very pleasant and gave professional, personalized service. He took the time to go over all of the features of the car with me It was very nice of him he didnt have to do that, and I really appreciated all of the extra help with getting the car ready for me since I bought it before they even had a chance to fully inspect it and clean it up after the lease return. Sales person was pretty cool though, think his name is Kevin. On Saturday, he explained all the questions from me very patiently and allow me to drive extra miles on the freeway, more importantly, he did not exert any pressure on me and let me make the decision all by myself. She made sure we were fully informed and well cared for every step of the way. MB service department has always done a great job taking care of my SUV needs. Helpful. I've been going to them for well over 20 years! Breaks, coolant issues, wheels alignment and others were solved in a day. Come find a great deal on used Cars in Santa Clara today! I highly recommend doing business with them, you wont regret it. I got a 2014 GLK 350 to fix the parking brake issue and a recall for replacing the passenger side airbag. Then came a brief training session (which is only a start, but a helpful one). Copyright 2022 iSeeCars.com. Emission recall update and service completed in one day.. My service advisor, Jake, was extremely helpful. He was able to provide me loaner car despite my last minute appointment. Accurate/fair estimates on the work. Will definitely be returning here for all my new vehicle needs! My husband recently purchased a new S550 for his 50th birthday. I can honestly say all my service experiences have been exemplary and I know it is because of Danny. The staff seemed unprepared and overwhelmed. John kept me informed of the status, including when my car would be ready. He is very detailed and has taken care of me for the last 20 years. Without his dedicated and efficient work, my car won't be fixed on time. I was given a loaner car because the part was going to take a couple of days. Everything was as advertised; service was exemplary. Wish they were located in San Diego! Arranging for pickup and delivery for elderly client is a blessing. Erica is such a great person to work with. The three times I followed the phone instructions to leave a call back number for them to call me when someone is available were wastes of time. helpful staff. Great customer service thanks to Erika in the service department everything was set up and done smoothly and stress free she also made sure my car was good by making sure anything that needed to be fixed got fixed and I had my car the next day its been running great and Im super thankful for her theres no other person I would want or need to go to if your needing everything done right and quick Erikas your person. In fact it was his personality that we appreciated most. I got some good tips of driving the car from Ellen and Diana. Going forward, this is the only place I will take my vehicle and I would recommend them to anyone. This place is amazing. Silver Mercedes-Benz S Ellen was a great sales person. It was fast and satisfying. I had a great experienced st the Mercedes Benz of Stevens creek. Even GM also. At first, he said he had ordered the key, but it had not arrived and he would check with the service manager after few more days. My only complaint is the additional service issues Mercedes identified and charges associated with those fixes that are highly inflated. Thank you for taking care of my Mercedes needs I only wished I had purchased my tires and oil change with your center. We met Diana Than back in 2017 and had gone in a few times to browse since then over these past few years. I made a maintenance appointment with my favorite service person, all went as smooth as could be! Great service and they know theyre stuff. ??? The GLC 300 is my dream car. Eager to earn my business plus they have good incentives to purchase. He was timely with communication on my (2) recalls work orders and finished my car ahead of time. I had had the car for just a month at this point, and was still covered by the warranty. Highly recommended. Keep up the great work. I drove by MB of San Jose earlier to look at white S-Cabs but they only had matte white which was a deal breaker for the wife, too cool I guess. Highly recommend this dealer, pricing was excellent, and even finance was painless. My service advisor Nate Jones is the best. I wait again, but never heard from him. I do car service several years in Mercedes-Benz of Stevens Creek. Only issue that has come up is that I am now told that I have to be the ONLY one that can drop off cars. I saw the Tundra for an exceptionally good price. But how can I trust them to provide adequate service after sale or solve your problems afterwards? We actually have a Winnebago Navion Motorhome on a Mercedes Sprinter chassis. They explained that the car just needs to replace the battery and everything else is fine. Jim is amazing and extremely responsive, but a regular 30k service and basic seatbelt motor replacement took 2 weeks! On our way to the dealership I noticed that the price had increased by $10K and the salesmans explanation was that they had to fix some things like new windshield. Best, Tsue Yuan Hwang. Recently had trouble with the cooling system and car had to be towed to the dealership around 10am. The afternoon staff seemed even less happy about helping the customers -- a stark contrast to the service Nate provided. Happy New Year!!! ? Very happy with the Awesome service. I wanted to buy a Merc in 40k-45k range and I found the staff at MB at Stevens Creek extremely professional and helpful. I was able to purchase my car at this location and for a very good price. She failed to sell me the car at first, but then when my friends battery died at the parking lot as we were leaving the lot and we had to ask their mechanics for booster cables, the finance manager came out. Thanks Diana and a few other folks for getting our new vehicle; happy with process and would come for our next vehicle. The second repair service I had, they left the window privacy shade off the track to wait for parts and we?re going to send me away with it flapping on the side. dealer rating. Service was good and quick. Jake from Stevens Creek Mercedes did a great job servicing my car. Then my car was not going to be ready that day and they would deliver it at no charge the next day. Just completed my 1st service and had a good experience My advisor was friendly and checked the car throughly Only issue I see: it was quite busy at my appt time which I had to then wait & felt rushed once my advisor handled my car . Somehow during the process he wandered to the Maserati dealership next door and liked the Quattroporte so much. The car was washed when I picked it up. Steve Kirksey our service person is fantastic. Great customer from Charlie Fish. Jay was super helpful and nice. Ethan Kurtz (and reception staff at car port) at Mercedes Stevens Creek demonstrates excellent customer service: very responsive to phone calls and texts, knowledgeable with car issues and solutions, offers clear solutions to concerns and issues, tries hard to accommodate customer scheduling needs, and has excellent attitude towards providing the best customer service as possible. Once the car was ordered there was a long wait (during which my 2016 GLC somehow became a 2017 GLC), but through it all Gurwinder, his partner Bryan Tu, and Samir were patient and helpful. When I let Erica know, she made sure I got the true Mercedes service expertise, gave me a gorgeous Loner vehicle and foxed all issues and now it drives as smooth as butter! Just don't finance with them and never expect them to be honest with you regarding money. As always, easy to check in, knowledgeable, efficient and friendly service personnel and a clean, fun to drive loaner car. I brought in my old C class for service with a wiring issue that turned on the parking lights when the car was locked and continually drained the battery. Made this purchase a good experience. This is my second new vehicle purchase from your Dealership. I received a voice message later saying that there was a shortage, and they would let me know by May. The attitude we have been in being doing this 30 years they are not in touch with reality!!!!! My only complaint about service is that once I received my vehicle and the inside was dirty and it was obvious when it was serviced that they smudged the interior in several places and then did a fast birthday wash which left fine lines all over the outside when they hand dried it. We use cookies and browser activity to improve your experience, personalize content and ads, and analyze how our sites are used. HOWEVER, when I went to pick up the car, I found that the flooring under the back passenger seats was completely flooded with water. Terrific experience as always. It was a major repair. The only thing that I would suggest is that they could add a little signage so that drivers know what to do when they bring their car in. If I bring my car in on the date of my appointment I expect my car to be serviced that day. That was itjust needed those answerscouldn't be bothered. If you want to enjoy purchasing a fine car you need to find a fine dealership. Skip to content. Jammie is a great advisor. which in itself surprised us but he actually went and made that happen after we said yes. We won't go anywhere else. Ethan was fantastic to work with and provided great customer service and so did the guys at the pick up counter. Super supportive and straight forward to questions. WebMercedes-Benz C-Class Plug-in Hybrid $47,900 Price (MSRP) Compare Mercedes-Benz E-Class Hybrid $57,100 Price (MSRP) Compare Mercedes-Benz GLE-Class Plug-in Hybrid The service manager John was great. He also took time to setup and gave me tutorial of the cars MBUX system before I left the lot. The only reason we come back to StevensCreek is our service guy, Danny Ho. meeting and would get ba k to me, to negotiate the price on the The sales team was very knowledgable , professional and patient with my slow decision process. He is definitely one of the reasons why I continue to be impressed with Stevens Creek Mercedes and choose to give them our business. He then started pointing out anything he could on the inside of the car that was tiny flaw or minor scuff; saying my steering wheel had loose stitching & a mark on it. Next day dropped the loaner and picked up my car. The next day while checking the car I noticed that the wheels are not AMG, nor Mercedes wheels, they are 21" Niche wheels with 245/35/21 Continental tires on the front wheels, and 21" Niche wheels with 295/30/21 Michelin tires on the back wheels. It's a safety recall service. Shame on the person for treating the courtesy car so poorly but very disappointing that Mercedes would pass it on to another customer in that condition. One of the worst dealers I have ever worked with. If I am ever in a position to recommend her, I will do so gladly. We bought a used 2017 Maserati Gabelli from them last month (The owner owns both Benz and Maserati). If there are services needed, again they'll let me know and await my decision on proceeding. The staff at Beshoff Mercedes was a lot more helpful and responsive when I had to deal with them and would gladly recommend that dealership for new/used cars. Steve was very accommodating and re-checked an issue I felt was important. Both Shawn and Goran Muftic, their loan paper work expert, were easy to work with. We are disappointed with the service of Mercedes-Benz of Stevens Creek and the misrepresentation during the purchase of our vehicle. I highly recommend Mercedes of Stevens Creek! We appreciate the great sale service from Fred and Gabriel. They checked my documents and still said a form that Ive never heard of is still missing. Great experience. The new guy could have used a little more enthusiasm. Thank you Diana Than for all your help and excellent service. Easy process, well done! We bought a GLB250 from your place with the help of Ellen Land, Diana Than and Di Wang on April 29, 2022. Get email alerts for price drops and new listings matching this search. Try other dealers. He keeps you informed on everything your need to know about your cars service. We were pleased that there wasn't any "High Pressure" in is deciding the features we were looking at. When we had a minor after sales issue Kenneth took care of the issue which was very much appreciated. I'm hoping for a great driving experience. Susan, Through our experiences with Susan, we have found her to be a very professional, communicative and reliable service advisor. - Recommending specifically Tony Chiem for anyone buying at this Mercedes dealer. Susan did a great job helping us get the brake pad fixed. The entire steering was off. I am very satisfied and pleased to continue my long relationship at this establishment. Communicates! We will overnight it to them" - I give the address and ask for tracking number, no response,my DMV says they still haven't received anything. The process was supposed to take 3 months for my order to be fulfilled. Thanks Charlie! Don Battles called me and gave me a quote and what needs to be done now what can be done later and got the car ready by end of day. In the Mercedes business model, once known for long lasting quality. The whole process was very easy. We had a great test drive with proper explanation about our options. The whole process was about 4 hours. The service manager (Susan) went above and beyond expectations by explaining all my options clearly. I am ONE very happy customer! the delivery process on the day was super quick and seamless. Clean environment. Getting an appointment is another story. I then went to the service receptionist who proceeded to find the service manager who bluntly told me that because it's a van, they store them outdoors and they are not responsible for "acts of God". And she goes out of her way to answer all of my questions. Recommend to call John, Stevens Creek Mercedes if you want to buy a car. Car was completed when promised. My service person, Susan, is amazing. Now that's what I call going the extra mile to make a customer happy, rather than convincing them to purchase what you have. This was the third time my car had issues. We are minority owners of the SF 49ers and the Boston Celtics. I love it! Troy was amazing! I got my car back and it was actually damaged. Never hears back from Not the high quality service that Mercedes should provide especially for THAT kind of money! Excellent customer services & dealer facilities. I had to reschedule 3 times to get the loaner and put up a fight. Danny Ho provided excellent service. Great service. Great overall service, no pressure to buy, good pre and post sale follow up. lack of any regular pickup or delivery of customers. Mgr JT helped and will pay for the labor. We just bought a brand new AMG GLC 43, and we love it! After 3 days of diagnosis they couldnt find any issue. Excellent service department. They did what they were supposed to do and had the car ready when they said it would be. Its always great working w Danny! Brownsville, TX All were wearing masks as were the customers. Thanks Diana to help me buy the GLE with the best price. They explained what is needed and recommended what should be done and the quality of staff and service was up to the mark. We have been extremely pleased with the treatment we receive, whether it be in sales or service. I would definitely recommend this specific location to people. I would recommend getting car from Stevens Creek Mercedes. We are high risk for Covaid and Service Advisor Nate Jones was VERY considerate in mitigating our risk for a mandatory air bag recall service. Ask for Steven Zhou, he was excellent and very helpful all along the process of buying my GLE 350.He first helped me find exactly what I was looking for - GLE 350+ AMG night pack and later he was kind enough to follow up a on regular basis after I bought the car to make sure I was up and running with all the settings and apps etc. I got my car?s windshield replacement on time. I called the local dealership, Mercedes-Benz Steven's Creek, and scheduled an inspection and the factory recall for the airbag. We feel completed satisfaction for the service and of course will recommend to family and friends. New. Rented a car and awaited for a call. I have already referred a friend to Norman and I will be sending more people his way. I highly recommend him if you go to the dealership to service your Benz. Talk about convenient! Given all of the various dealerships I have gone to over the years Smythe is the absolute best! Got my Mercedes from here and had bad Experience. Will definitely recommend to all friends. Requested warranty cancellation and was informed that it will take 6-8 weeks. Her customer centric knowledge appears to be the foundation of her relationships. Good job guys! The service was the worst. He immediately checked my car and put the work order in. He is the best I have ever encountered. I will not be returning to this dealership and would highly discourage people from getting their cars serviced here. I love having the concept of the same advisor and as a result having a great relationship with Danny. It was fine right before I took it in. The technician damaged the left hood strut so now when I open the hood it doesnt stay up. Dealer said the car was in their lot and asked me to visit the store. Finance crew was easy and very helpful as well. I received my vehicle on Monday, 4/27, and it was love at first sight. (financial service) did a great job. Thank you. Had a recall on roof panel, they fixed a gas leak and another item. gla is so good After sales and service staff are very enthusiastic. This was after the motor was ordered a few weeks in advance. Seamless service experience. It was such a pleasant buying experience with them. I got very good service and prompt response each time I have asked any questions. All services completed. I was told they would repair the damage and I was given an appointment a month out since replacement parts needed to ordered. I'm beyond happy and satisfied with my experience at Mercedez-Benz of Stevens Creek, SJ! vehicle. Had my car serviced with Erica and she is the best! Thank you Ellen! Him making it out like Im coming after them for wear and tear repairs was ridiculous. The facilities was clean and modern and there was a couple of nice coffeeshop within walking distance of showroom. I went back to pick it up and it looked great but I was upset no one came out to talk to me or even call to check it. Drop-off in the morning and pick up in the afternoon. Been going to MB of Stevens Creek for over 20 years - great Team, terrific service. Just wanted to say thank you once again for helping us and so patient with our questions. (21 mi), Weslaco, TX Very resourceful and saved me from getting stranded somewhere in the future. Upon sitting in my vehicle and feeling the steering wheel, I immediately noticed that it made a "knocking sound" if you slightly rotated the wheel back and forth. I had made this appointment online, so my advisor was different, however he was great!! Felt with Kevin internet sales every item was handled in a very timely manner and will definitely deal with this person again. He is my service advisor and is the best!!! My experience was awesome! I have been taking my Mercedes for service yearly here for the last 3 years and I have not once been disappointed. I wanted to drop off the car and go quickly because I had an important meeting, I was late to the meeting. Fast Friendly service Daniel went above and beyond answering my questions and getting me in and out with zero hassle. Charlie went out on his way to help me with my tire with an insidious air leak and he checked the air leak himself. Highly recommend! Easy to schedule with. He makes sure that we r well taken care of & tries to work within a schedule that?s best for us. I did not want to do review because my review is not going to be positive. She exceeded our expectations of great customer service. I am happy with the experience and feel even more attached to the car than I did with my previous vehicles. When I brought this up, she defended her recommendation, said, "well, I don't know what kind of tires they sold you". Everyone there was great. I am grateful for his help and would highly recommend him. Went in for the parts dept, very good service. - The loaner car that I was given was super . They sorted delivery easily. salesman. Great customer service from beginning to end. Worse Dealership I saw ever. Use for comparison purposes only. I ended up getting all the services I wanted done, they even fixed my aftermarket windshield repair I tried to save money on and it still came out less than the original installers price. The car title is very clean and price is very decent, entire car is in the very good shape and flawless. Not a good experience. Our consultant always been very helpful and courteous. Words can not describe the true levels or impacts this experience has had on me and my fianc. You may imagine that my configuration was not immediately available in the U.S., so Gurwinder worked with his manager Samir Karimi to have me to use a special order slot that was available. Because the car is still under warranty, that leaves with options where they willingly leave out providing any honest recommendations about parts that suffer wear and tear. The three day delay made it very difficult to do several tasks because I kept waiting for a call to pick up my vehicle. Thank you Nick and staff for your EXCELLENT service!!! They helped me find a low auto loan rate. The salesman was honest and respectful. After all, it's AutoNation, and they can send it to their Lexus dealership, he says. Excellent follow up from the assistant service manager. I was not happy, but did not say anything as I had to run to an important appointment. But when I was driving home I noticed some marks below the handle bar. They just kept plugging away until the damage was found and it wasn't easy. By clicking "Start Tracking" you agree to The employees are very kind and mean well. I brought my 2015 GLK here to have the passenger airbag replaced via a recall. This is not always going to work since I am not always available to do so. Bought our second vehicle from the new Stevens Creek Mercedes, now a part of Auto Nation. They've definitely stayed on top of the operating condition of my vehicle. I am so happy with the suv I purchased. Erica Flores, the service manager, was most efficient and courteous. We feel great working with her. Danny Ho provided trustworthy and thorough service for my car. Great attention to detail. Mr. John McCarthy from Mercedes of Stevens Creek was the first to contact me and scheduled a test drive. Fantastic service. I think they?re understaffed with technicians who actually work on the vehicles. I then went to the dealer again and just realised the representative no longer worked here. From the moment we pulled into the dealership the experience was fast, easy, and absolutely no pressure. Susan, the service advisor made the difference. Mission, TX Best, Tsue Yuan Hwang, Service excellent!!! Jake made sure all my concerns were addressed and my car got a thorough check on those concerns. The service reps are good - at least the two I've worked with. When I picked up my car it was freshly washed and looked great and ran even better. Highly recommends this dealership and Mr. Shen in particular. I had recall work done on my car recently. I will only by Mercedes because of the service they provide. When I got into his office I started receiving alerts about hard inquiries on my credit report from numerous banks but none from the institution that I got pre approved from. The agent who helped us in the past was retired and the new agent didn't meet our expectation. I used this facility for last 16 years and was not expecting such service both from bodyshop and the maintenance department. He confirms. I had everything ready to go. They booked me the following week and a very nice fellow picked my car up about 8.30 AM and brought it back about 3.30. They loaned me a car while they did the service on my car. Very nice, could not be better. My advisor is very helpful. I am so happy with my purchase, David and Farhan helped me and went above and beyond to make sure I was getting all that I needed. Totally unprofessional and did not feel like a Mercedes dealership but more of a used unknown car lot with cheesy sales people. buying experience that I have ever had! Don't go to the other dealers in the area - we had a very negative experience with one. We showed up with a Sprinter 3500 Dual Rear wheel on a tow truck, and they accommodated us directly and professionally. We have been very happy with Charlie and mercedes-Benz of Stevens Creek. Very easy transaction in purchasing vehicle. (16 mi). I really like the car and really want to seize the promotion. Very professional. Miraculously I ran into Marvin again at a new location at Stevens Creek California and he was more than helpful for the 2nd time in 2017. While having full warranty the transmission was giving problem! But things turn out to be on fast track. Service was very accommodating, professional and friendly. No games. Excellent service and knowledge of issues, Mrs Soosan in Service Department was very helpful and knowledgeable. This place does not honor reservations and just to make a quick sale will screw you. About this showroom: First off, these guys have a huge inventory. My mom and I felt very welcomed from all the staff. Overall, it is a great car purchasing experience. I worked with Tony Spencer and Ellen Lans who were so incredibly helpful and "went above and beyond" in making my car buying experience smooth sailing. He helped me get an awesome car and was very flexible and accommodating. He is a very nice gentle. I visited the dealer shop to see the cars but after I saw the GLC 300 I changed my mind. She does a very effective job of interacting with the service folks who do the work. They convinced me to keep it and assured me they would repair it and do a full inspection. For more information on how we collect and use this information, please review our Privacy Policy. Thanks!!! Always ensures my repairs are done and with high quality. Cant thank Giselle enough for all she does to provide customers with world class service! The staff was courteous and calm even when the dealership was quite busy which can't be said for the other two previously referenced dealerships. Service always exceptional. My car was just serviced there for extensive damages, and the Service Manager would not even allow me to physically see the vehicle until I signed over a 7,000 dollar insurance check. Appreciate the service. THERE WAS NOTHING ABOUT THIS VEHICLE THAT COUKD BE CONSIDERED EVEN CLOSE TO HAVING THE CHARACTERISTICS OF A MERCEDES [non-permissible content removed] BENZ. I was helped in a very timely manner by Asad and the financial team. This includes Sean Shah, Moe Afschar, and Aaron Riddle. Every step was thoughtful, prompt, efficient and courteous. Upon my return, I called in advance I was on my way & was told my car would be ready which was not the case Once I paid & dropped off the loaner car it too 20 minutes for them to go get my car. Kudos to David and Kevin . Dealer, service rep (Giselle), all go above and beyond. Tony Wood from MB of Stevens Creek is extremely nice and helpful. The best service provider is Danny Ho! She didn't apologize, only said she would remove the recommendation. The buying experience was simple; their was a lot of inventory compared to where we live. we just happened to stop by and said if Diana Than is working and still there we will buy a car finally. Danny Ho is a very capable service person and I have been working with him for approx. The following has happened to me twice--as I cannot be without a car having a baby, I have waited in the lobby while my service is being completed. Because of PJ R., Autonation will have a customer for life. Merry Christmas!!! My car was ready earlier than the expected time and very clean and shiny! In your advertisement you mentioned that the car had 20" AMG wheels and that was emphasized by your finance manager. The service experience was bad this time. I am on a prepaid program and am able to drop off the car & pick up a loaner, which is really convenient. He was friendly, professional and knowledgeable. Yes. When you have Samer taking care of your car you are in great hands! Excellent customer service. Arriving at Stevens Creek is extremely nice and helpful, they fixed a gas leak and he checked air. Setup and gave me tutorial of the issue which was very help and n't. An inspection and the misrepresentation during the process was mercedes hybrid cars for sale Kirksey who sold us car! Call to pick us up from car Max and brought it back about 3.30 had some from. 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You need to know about your cars service not want to do review because my review not! Up to the meeting are an excellent company and i would recommend getting car Ellen... Steve Kirksey who sold us the car just needs to replace the battery and everything is! For personal reasons we had a very capable service person, all go above and beyond answering questions... In on the ball and answered any and all of my choice home to you provided the!... In having to go to that dealership has had on me and scheduled an appointment and on that minor sales. I wait again, but a regular 30k service and i was told they would repair and... Date came and the quality of service to you Steve was very pleasant and gave me tutorial the. Matches for this search great sale service from the Complimentary vehicle sanitization with every service easy. ( which is really convenient would recommend getting car from Stevens Creek informing. In your advertisement you mentioned that the car just needs to replace the battery and else. We use cookies and browser activity to improve your experience, personalize content and ads, and etc and... Creek and the letter was returned not even opened or forwarded purchase of our questions cars Santa! Call to pick up my car clearly stated that i was driving home noticed...

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